Privacy Policy

Introduction

Welcome to the Trelvexa Casino Hotel Privacy Policy. At Trelvexa , we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our casino hotel services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

Information We Collect

We collect several types of information from and about users of our website and services, including:

Personal Information

We may collect personal information that you provide directly to us, such as:

• Contact information (name, email address, postal address, telephone number)
• Identification information required for casino and hotel services (date of birth, government-issued ID)
• Payment information (credit card details, banking information)
• Reservation preferences and stay history
• Marketing preferences
• Information provided through our loyalty programs

Non-Personal Information

We may automatically collect certain information when you visit our website, including:

• Technical information (browser type, operating system, device information)
• Usage details (page views, time spent on pages, navigation paths)
• IP address and location information
• Cookies and other tracking technologies

Use of Information

We use the information we collect for various purposes, including:

• Providing and managing your reservations and stays at our casino hotel properties
• Processing payments and transactions
• Managing your participation in our loyalty programs
• Communicating with you about services, promotions, and events
• Personalizing your experience and delivering content relevant to your interests
• Improving our website, products, and services
• Conducting market research and analysis
• Complying with legal obligations, including gambling regulations
• Protecting against fraud and unauthorized transactions

Sharing Your Information

We may share your personal information with:

• Affiliated Properties: Other Trelvexa Casino Hotel locations within our family of companies.
• Service Providers: Third parties that perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Business Partners: Companies with whom we offer co-branded services or promotional offers.
• Legal Requirements: When required by law, court order, or governmental regulation, or to protect our rights, property, or safety.
• Business Transfers: In connection with a corporate transaction, such as a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to maintain the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information. Our security procedures mean that we may request proof of identity before we disclose personal information to you.

Cookies Policy

Our website uses cookies and similar technologies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Changes to This Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Your continued use of our website or services following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: