Last Updated: June 15, 2025
Our Commitment to Responsible Gaming
At Trelvexa Casino Hotel, we are committed to promoting responsible gaming and providing a safe, enjoyable environment for all our guests. We recognize that while gambling is a form of entertainment for most, it can lead to problems for some individuals. Our responsible gaming program is designed to help prevent gambling-related harm and support those who may be experiencing difficulties.
We adhere to strict regulatory requirements and industry best practices in all the jurisdictions where we operate. Beyond compliance, we strive to exceed standards by implementing comprehensive policies and programs that demonstrate our commitment to player protection and responsible operations.
Responsible Gaming Principles
Our approach to responsible gaming is guided by the following key principles:
- Informed Choice: Providing guests with accurate information about games, odds, and potential risks to enable informed decisions.
- Player Protection: Implementing robust measures to protect vulnerable individuals and prevent problem gambling.
- Safe Environment: Creating a gaming environment that promotes responsible behavior and discourages excessive gambling.
- Support and Assistance: Offering resources and pathways to help for those experiencing gambling-related problems.
- Continuous Improvement: Regularly evaluating and enhancing our responsible gaming programs based on research and feedback.
Self-Assessment
We encourage all our guests to periodically assess their gambling habits. Consider asking yourself the following questions:
- Do you gamble to escape problems or relieve feelings of helplessness, anxiety, or depression?
- Have you ever lied to family members, friends, or others about how much you gamble or how much money you've lost?
- Have you made repeated unsuccessful efforts to control, cut back, or stop gambling?
- Do you risk or lose important relationships, jobs, or opportunities due to gambling?
- Do you rely on others to provide money to relieve desperate financial situations caused by gambling?
If you answer "yes" to any of these questions, we encourage you to speak with one of our responsible gaming ambassadors or contact a professional counseling service.
Self-Exclusion Program
Our self-exclusion program allows guests to voluntarily ban themselves from all gaming activities at Trelvexa Casino Hotel properties for a specified period or permanently. During this period:
- You will be denied access to all gaming areas
- You will be removed from all marketing and promotional databases
- Any player's club memberships will be suspended
- Attempts to enter gaming areas or engage in gambling activities will result in removal
To enroll in the self-exclusion program, please visit the responsible gaming center at any Trelvexa Casino Hotel property or contact our responsible gaming department directly.
Setting Limits
We provide tools and resources to help our guests gamble responsibly, including:
- Time Limits: Setting personal limits on how long you play
- Deposit Limits: Restricting how much money you can deposit into your account
- Loss Limits: Setting maximum limits on losses during a gaming session
- Wager Limits: Restricting the amount that can be wagered during a specific period
- Reality Checks: Periodic notifications about time spent gambling and amount won or lost
You can set these limits through your player's club account or by speaking with a casino host or responsible gaming ambassador.
Staff Training
All Trelvexa Casino Hotel employees receive comprehensive training on responsible gaming, including:
- Recognizing signs of potential problem gambling
- Appropriate ways to intervene and offer assistance
- Understanding all responsible gaming programs and resources available
- Knowledge of referral services for professional help
Our dedicated Responsible Gaming Ambassadors receive specialized, advanced training to provide direct support to guests who may need assistance.
Preventing Underage Gambling
Trelvexa Casino Hotel strictly prohibits gambling by individuals under the legal age (21 in most jurisdictions). We implement rigorous measures to prevent underage gambling, including:
- Mandatory ID verification at all casino entrances
- Regular security patrols of the gaming floor
- Training for all staff on age verification procedures
- Clear signage throughout our properties regarding age restrictions
- Zero tolerance policy for violations
Parents and guardians are reminded not to leave minors unattended on our properties and never to allow minors to gamble, even under adult supervision.
Resources & Support
Trelvexa Casino Hotel provides access to various resources for those seeking help with gambling-related issues:
On-Property Resources
- Responsible Gaming Information Centers at all properties
- Trained Responsible Gaming Ambassadors available 24/7
- Self-exclusion program enrollment assistance
- Educational materials and self-assessment tools
National Resources